Towards a human-oriented metrology for improvement and change

Author: Su Mi Dahlgaard-Park Language: English Journal: Measuring Business Excellence Year: 2009, Volume: 13, Issue: 1 Source: Emerald Publisher: Emerald Publishing Group Limited

This is the first paper towards a human-oriented metrology for improvement and change. The main value of establishing performance measurement systems with a balanced focus on tangibles and intangibles (the human dimension) is that this kind of measurement is a necessity for understanding the root causes of the results achieved or not achieved.

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